The TechLawForum@NALSAR is happy to bring you a detailed two-part post by Jyoti Panday of Centre for Internet and Society, Bangalore, on the role played by Intermediaries in countering abuse on the internet. Jyoti is a graduate of Queen Mary’s University, London. Her work focuses on the interaction between intermediaries, user rights, and and freedom of expression.
The Internet can be a hostile space and protecting users from abuse without curtailing freedom of expression requires a balancing act on the part of online intermediaries. As platforms and services coalesce around user-generated content (UGC) and entrench themselves in the digital publishing universe, they are increasingly taking on the duties and responsibilities of protecting rights including taking reasonable measures to restrict unlawful speech. Arguments around the role of intermediaries tackling unlawful content usually center around the issue of regulation—when is it feasible to regulate speech and how best should this regulation be enforced?