[This post has been authored by Samarth Srivastava, a 3rd year student at the West Bengal National University of Juridical Sciences.]
In the 21st Century, almost all routine, manual jobs like manufacturing and driving may become automated. Simultaneously, the potential of Artificial Intelligence (AI) is expected to grow, and these changes will be felt in the legal sector as well. In 2016, a report by Deloitte UK estimated that 39% per cent of jobs in the legal sector may be automated in the next ten years and that the industry will undergo profound reforms. One field in which AI has had a significant impact recently is Alternative Dispute Resolution (ADR), specifically when disputes are filed and resolved online (hereafter ODR). With respect to ODR, AI has made the resolution process faster by making the filing of claims more convenient, and by improving the process of human decision-making.